Appliance Repair Program

BEFORE YOU CALL

Here are some troubleshooting tips that may help or eliminate the need for service. Other tips may be found in the owner’s manual that came with your appliance.
NOTE: Servicing appliances and related equipment can be hazardous and should be left to professional technicians. At no time should you attempt to repair the appliance on your own.

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	Furnace and Heat Pumps No heat or low air flow: Check the air filter to make sure it isn’t dirty and blocking airflow. Replace if necessary. Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed. Check your thermostat for proper temperature. Is it set above room temperature? Is the thermostat set on HEAT and the fan set on AUTO or ON? Check to make sure furnace or air handler has power. Check electrical fuses, breakers and on/off switch. If problem still exists, call UtiliPRO immediately at 866-300-5574.
	Central Air Conditioning Clean or replace furnace filters regularly, even during the cooling season. Keep outdoor unit clean. Gently hose off leaves, grass clippings etc., to allow for proper air flow. If “interruptible electric service” is used, check for interrupt before calling service. Look for a red light on the radio control box (mounted near the electric meter). Check that thermostat is set to COOL and is ON. Make sure that the furnace or air handler has power. If problem still exists, call UtiliPRO immediately at 866-300-5574. (Note: Window-mounted air conditioning units are not covered by UtiliPRO.)
	Water Heater Not enough or no hot water: If gas, check the manual gas shut-off valve to be sure it is open. If gas, check the pilot flame. It may have gone out. If not lit, follow the “Lighting” instructions in your manual. (Sometimes the instructions are also located above the gas control valve on the water heater). The temperature adjustment dial may be set too low. It will take longer to heat water during cold months, which may seem like less hot water. Water is too hot: The temperature adjustment dial may be set too high. If problem still exists, call UtiliPRO immediately at 866-300-5574.
	Refrigerator Your refrigerator will not operate or the lights do not work: Is the power supply cord firmly plugged into a live outlet? If no power, check your main fuse or breaker box to see if one has blown/tripped. Is the refrigerator control set to the ON position? Is the temperature control set properly? Is a bulb burned out? The motor seems to run too much: Are the condenser coils dirty? If so, vacuum off dust and dirt. Has the door been opened often? Have you added a large amount of food at one time? The motor naturally runs longer to cool the inside contents. Is the room hot? If so, the refrigerator has to work harder and run longer to compensate for the warmer temperature outside of it. If problem still exists, call UtiliPRO immediately at 866-300-5574.
	Range/Oven Stovetop Range does not work at all: Make sure the range is plugged into a properly grounded outlet (120v polarized). If gas, is it properly connected to the gas supply? Has a household fuse or circuit breaker blown/tripped? Oven does not work: Make sure you have set the electronic controls correctly. Did you set a delayed start time? If gas, make sure the main or regulator gas shutoff valve is in the ON position. If gas, and the burner fails to light, the igniter may be broken. Call for service. Has a household fuse or circuit breaker blown/tripped? Surface burners not working properly: If gas: If a burner fails to light, check that the control knob is set correctly. Make sure the control knob is turned to the Light position. You may have blown a fuse or tripped a circuit breaker. If electric: Make sure the burner grills are properly set into their mounts. If problem still exists, call UtiliPRO immediately at 866-300-5574.
	Clothes Washer Won’t fill: Make sure washer is plugged in. Check to see if a fuse has blown or a circuit breaker has tripped. Make sure cycle is properly selected and started. Make sure both faucets are on fully. Straighten water hoses. Eliminate kinked hoses. If there is a drain restriction, call for service. Hose filler screens may be plugged. Disconnect hoses and clean screens. Won’t agitate, spin or drain: Make sure cycle is properly selected and started. Close lid. With most washers, for your safety, washer will not agitate or spin unless the lid is closed. Water Leaks: Make sure hose connections are tight at the faucets. Make sure end of drain hose is correctly inserted in and secured to the drain. Water temperature incorrect: Make sure temperature selector is properly set. Make sure hoses are connected to correct faucets and inlet connections. Check the water heater for desired water temperature or proper operation. If problem still exists, call UtiliPRO immediately at 866-300-5574.
	Clothes Dryer Does not run: Make sure the dryer is plugged in. Check to see if a fuse has blown or a circuit breaker has tripped. Opening the dryer door during operation stops the dryer. Close the door and press the start button to restart the dryer. Does not heat: Make sure the cycle is properly selected and started. Clean lint screen and be sure exhaust duct to outside is not blocked. Check temperature select button; make sure button is securely pushed in. Doesn’t dry clothes properly: See tips for “Does not heat.” Be sure dryer is not overloaded with too much wet clothing. Make sure temperature selector and time cycle is properly set. Your exhaust duct may be too long, or have too many bends, and the dryer cannot expel the air. Heavy garments may not have been separated from lightweight garments. Washer spin cycle may not be extracting water properly. Noisy: Check to see if there are any foreign objects such as coins, buttons, belts or hardware items which could cause the noise and damage clothes as well as the dryer. Remove immediately. If problem still exists, call UtiliPRO immediately at 866-300-5574.