No heat or low air flow:

• Check the air filter to make sure it isn’t dirty and blocking airflow. Replace if necessary.
• Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed.
• Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed.
• Check your thermostat for proper temperature. Is it set above room temperature? Is the thermostat set on HEAT and the fan set on AUTO or ON?
• Check to make sure furnace or air handler has power. Check electrical fuses, breakers and on/off switch.
• If problem still exists, call UtiliPRO immediately at 866-300-5574.

Central Air Conditioning

• Clean or replace furnace filters regularly, even during the cooling season
• Keep outdoor unit clean. Gently hose off leaves, grass clippings etc., to allow for proper air flow.
• If “interruptible electric service” is used, check for interrupt before calling service. Look for a red light on the radio control box (mounted near the electric meter).
• Check that thermostat is set to COOL and is ON.
• Make sure that the furnace or air handler has power.
• If problem still exists, call UtiliPRO immediately at 866-300-5574.
  (Note: Window-mounted air conditioning units are not covered by UtiliPRO.)

No heat or low air flow:

• Check the air filter to make sure it isn’t dirty and blocking airflow. Replace if necessary.
• Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed.
• Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed.
• Check your thermostat for proper temperature. Is it set above room temperature? Is the thermostat set on HEAT and the fan set on AUTO or ON?
• Check to make sure furnace or air handler has power. Check electrical fuses, breakers and on/off switch.
• If problem still exists, call UtiliPRO immediately at 866-300-5574.

Not enough or no hot water:

• If gas, check the manual gas shut-off valve to be sure it is open.
• If gas, check the pilot flame. It may have gone out. If not lit, follow the “Lighting” instructions in your manual. (Sometimes the instructions are also located above the gas control valve on the water heater).
• The temperature adjustment dial may be set too low.
• It will take longer to heat water during cold months, which may seem like less hot water.

Water is too hot:

• The temperature adjustment dial may be set too high
• If problem still exists, call UtiliPRO immediately at 866-300-5574.